Terms and Conditions of Purchase and Sale of ICC Brasil, headquartered at Rua Surubim, 504 – 12º andar Brooklin – São Paulo – SP – CEP 04571-050, hereinafter referred to simply as ICC Brasil, and, on the other hand, the customer ICC Brasil, qualified at the time of purchase of ICC Brasil products, hereinafter referred to simply as Customer.
Considering that ICC Brasil sells products and services over the internet; Considering the Customer’s interest in purchasing the products offered by ICC Brasil (“Products”) in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services by the client of the ICC Brasil website.
I. Confidentiality: ICC Brasil is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and guaranteed against the action of hackers, through the seal “Site Blindado”.
II. Customer Service (SAC): The customer has this service to solve their doubts, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be contacted by phone or using a form on the website.
III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in working days. Deliveries of the Products are carried out from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may take place on Saturdays, Sundays and holidays.
III.I – Checking the adequacy of the dimensions of the product is the responsibility of the Customer, who must ensure that these are in accordance with the spatial limits of the elevators, doors and corridors at the place of delivery. The product will not be assembled or disassembled, transported by stairs and/or doors and windows, or hoisted deliveries.
III.II – Up to three delivery attempts will be made at the informed location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years of age, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the ICC Brazil Distribution Center.
III.III – After completing the order, it is not possible to change the form of payment and/or delivery address, request an advance payment or even the priority of delivery.
III.IV – The delivery period informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the product preparation time. With each update in the delivery status of the order, the ICC Brasil system automatically sends alert emails to the Customer.
III.V – The value of the freight of the delivery is calculated based on the place of delivery, weight and dimensions of the Product.
III.VI – ICC Brasil does not authorize the carrier to: enter the domicile; deliver by alternative means (example: lifting product through a window); perform installation or maintenance of products; open the product packaging; deliver to an address other than that stated in DANFE; make delivery to a minor or without identification document.
III.VII – ICC Brasil is not responsible for the retention of goods at SEFAZ when this is exclusively due to the customer’s pending issues, and therefore, it is necessary to attend the tax office for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to interested parties.
IV. Right of repentance: the Customer will be entitled to exercise the right of repentance of the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the withdrawal period for the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product must be returned to ICC Brasil in the original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.
IV.I – The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, in the topic “cancel order”. The expenses arising from the collection or postage of the Product will be borne by ICC Brasil.
IV.II – Upon arrival of the product at the Distribution Center, ICC Brasil will verify that the aforementioned conditions have been met. If so, it will provide a refund of the total purchase price.
IV.III – In credit card purchases, the card administrator will be notified and the chargeback will occur on the following or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and also the collection of the remaining installments after the